Frequently Asked Questions

You can reach us by calling (347) 766-2680. We’re here to help with all your device needs!

Our store is open Monday through Thursday from 10 AM to 8 PM, Friday from 10 AM to 7 PM, and Saturday from 11 AM to 7 PM. We are closed on Sundays. Feel free to call us if you have any questions!

Yes, we work with businesses to offer bulk repair and trade-in services. Contact us to learn more about our corporate options and discounts for bulk orders.

Before bringing in your device, we recommend backing up all data, signing out of any accounts, and erasing personal content if possible. For trade-ins, please remove any iCloud or Google accounts associated with the device to avoid delays in processing.

Yes, we provide data recovery services for iPhones, iPads, tablets, and computers. Our team can help retrieve lost photos, contacts, and other important files from damaged or malfunctioning devices.

Yes, we prioritize your data privacy and take measures to ensure your personal information remains secure during repairs. However, we recommend backing up your data before bringing in your device, especially if the repair involves hardware replacement.

We accept various payment methods, including cash, major credit cards, and digital payment options. Contact us for more details.

We offer a return policy on pre-owned devices, allowing you to return the device within a specified period if you’re not fully satisfied. Contact us for more details on our return policy.

Yes, all of our pre-owned devices come with a warranty to ensure your satisfaction. The warranty covers parts and labor for any issues related to the device’s functionality.

We offer a selection of certified pre-owned devices, including iPhones, iPads, Apple Watches, tablets, and computers. All devices are carefully inspected and certified to ensure they meet our quality standards.

Yes, we ensure that all personal data is securely erased from any traded-in device before it is resold or recycled.

Yes, we accept devices with minor issues, such as cracked screens, battery wear, or cosmetic scratches. We’ll provide a fair offer based on the condition of your device.

To trade in a device, bring it to our store or contact us for a quote. Our technicians will assess the device and offer an instant trade-in credit that you can apply toward any new or pre-owned device in our store.

We accept trade-ins for a variety of devices, including iPhones, iPads, Apple Watches, tablets, and computers. Our team will assess your device and provide a fair trade-in offer based on its model and condition.

We accept both walk-ins and appointments. If you’re in a hurry, we recommend making an appointment to minimize your wait time.

Most common repairs, such as screen replacements and battery changes, can be completed the same day, often within an hour. However, more complex repairs may take longer. We’ll give you an estimated time when you bring in your device.

Yes, all repairs come with a warranty. The warranty length may vary depending on the type of repair, but it typically covers parts and labor to give you peace of mind.

We specialize in repairing a wide range of devices, including iPhones, iPads, Apple Watches, tablets, and computers. Our certified technicians handle screen replacements, battery issues, charger port repairs, software troubleshooting, and more.